All of our wines are shipped by ground service which may take 5 days for delivery.
The time from shipment date is dependent upon the distance from a shipping depot. Carriers only pick up shipments
Monday through Friday 5:00 in the time zone of our fulfilment centers
Notification of delivery
When shipments are made the purchaser will be notified by email of both the carrier's website and
the shipping number supplied by the carrier. Our email will be sent to the email address supplied by the purchaser when
the order was placed. The customer can then track the shipment on the world wide web
Policy on Breakage
If a shipment is damaged in transit it is the responsibility of the purchaser to contact the carrier
in order to confirm the damages. Once the damages have been recorded by the carrier the purchaser is to contact
JungWines by email and report the damages. JungWines will replace the damaged goods at no charge to the
purchaser once the carrier confirms that the goods were damaged. It is wise to check the cartons while the
carrier's driver is present... it only takes a minute to see if there was any breakage. Get the driver to record
the breakage and then email JungWines for replacement bottles.
Please supply the ORDER NUMBER that was recorded on the order form sent to the purchaser by InternetSecure at the time of purchase
Cancellation Policy
If a shipment is to be cancelled before it has been shipped email JungWines requesting cancellation by JungWines
prior to Saturday by 6:00pm of the week before
the wine is to be shipped (on Mondays).
The restocking charge will be $10.00 unless the order was 3 or fewer bottles then the restocking fee will be $3.00. JungWines will confirm the cancellation.
If however the wine has been shipped the Return Policy below applies.
Return Policy
If a shipment is to be returned then email JungWines requesting a return number from JungWines.
Please supply the ORDER NUMBER that was recorded on the order form sent to the purchaser by InternetSecure at the time of purchase.
Once you have received a return number you may return the shipment. In general all shipping, handling & internet charges will be deducted from the refund.
This refund will be based on the total number of bottles returned to JungWines. Please remember that a return number must be received by the purchaser before any wine is returned to JungWines.
