Published: 13/11/2015 01:21:45
If your wine arrives and it is frozen there are 2 possibilities. The bottles leak because the top seal is broken or the bottles are cracked or broken............FIRST if the bottles have no cracks or leaking tops the wine is FINE..........The process is to thaw the wine at room temperature which may take a day or 2. Do not put the wine in warm water or some other method of thawing out the wine more quickly..........SECONDLY if some bottles have broken the seal or the bottle, or cracked the glass please provide us with good photos and a statement. We will replace those bottles ASAP and fight for a refund.